Terms of service
Last updated 15 November 2026
The service
Doorman, operated by Doorman Stays (a product of AxxisPoint), is a booking assistant for short-let hosts. It answers guest enquiries on the host's WhatsApp number, quotes from the host's calendar and rates, holds dates, asks screening questions, reads transfer receipts and sends stay information. These terms apply to hosts who use Doorman.
You make the decisions
You approve every guest, confirm every payment from your own bank alert, and decide every caution fee refund. The assistant drafts and sends messages for you, but it never makes these decisions. You can reply to any guest yourself and take over any chat at any time.
Money
Guests pay you directly by bank transfer. Money for bookings never passes through Doorman. We do not hold deposits, process refunds or guarantee payments. Because receipts can be faked, always check your bank alert before confirming.
Price
Doorman costs ₦15,000 per unit per month. [Billing dates, notice periods and price changes to be confirmed before launch.]
The AI assistant
The assistant tells guests it is an AI assistant and offers to bring you in. It answers from the facts, rates and house rules you give it, and it can make mistakes. Keep your unit details and rules accurate, and check anything important before you act on it.
Your responsibilities
- You have the right to let the apartments you list, including your estate's and landlord's permission.
- You follow WhatsApp's Business Messaging Policy and the law, including the Nigeria Data Protection Act 2023.
- You handle guest information only for the booking, and keep it private.
Liability
Doorman is provided as is. We are not responsible for a guest's conduct, damage to your property, or losses from a booking decision you made. [Limits of liability to be confirmed by a lawyer.]
Ending the service
You can stop using Doorman at any time. We may suspend an account that breaks these terms or WhatsApp's rules. When you leave, we delete your guests' ID photos and receipts on the usual schedule.
Law
These terms are governed by the laws of the Federal Republic of Nigeria.